Online orders are processed Monday through Friday, 1-2 business days of order placement, unless indicated in the product description. Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order. NOTE: We do not accept returns for sales items; only exchanges.
We accept American Express, Visa, MasterCard and PayPal. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales tax will be charged when applicable.
We all love a deal, but there are a few little rules:
How to Place an Order
Placing an order with us is easy. Simply follow these steps:
Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.
US Shipping Rates
Domestic shipping costs and methods
All US orders are shipped via Fed-Ex and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Shipping charges will vary depending on the weight of each package.
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of UPS or Fed Ex International. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. UPS and FED EX state that most shipments are delivered within 4-5 business days. However, some shipments may take up to 3 weeks to arrive. Please allow time for your package to clear customs. This may take from a couple of days to several weeks.
International shipping fees range from $20 - $135 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
Customs Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
If you are not satisfied with your online purchase, please follow our guidelines for returns:
Returns, Exchanges & Refunds
If for any reason you are not satisfied with your order, UNWORN, UNUSED items may be returned or exchanged within fifteen(15) days of ship date. Returns made within fifteen(15) days of ship date are eligible for a full refund of the purchase price, exclusive of any shipping and handling costs or, where applicable, any foreign duties, taxes or tariffs paid by the customer. Once received, if there is no damage to the piece, you will receive a refund for the full cost of the item. KYMERAH does not refund any shipping or handling costs. The merchandise MUST be received by KYMERAH within twenty(20) days from the date of shipment of the order. Any item(s) received after twenty(20) days from the shipment date will not be accepted for return or exchange. Items for return/exchange should be shipped to KYMERAH Attn: Internet Returns (if it is an exchange please write “Attn: Internet Exchange”), at 3601 N Dixie Highway, Bay 2, Boca Raton, FL, 33431. Also please be sure toREQUEST A RETURN/EXCHANGE FORM from Ben@kymerah.com, and send it with the returned/exchanged item. Finally, please email tracking number to Ben@kymerah.com. Upon our receipt of merchandise, every effort will be made to ensure the prompt issuance of a refund, exchange or store-credit, as applicable. You will receive an email notification once your request has been processed. Please note that with respect to refunds, your banking institution may require additional days to process and post these transactions to your account once they have received the information from KYMERAH. Items received for return, or exchange, that are not in their original condition will be rejected and sent back to the customer. To qualify for a return or exchange, merchandise must be new, unused, undamaged, unsoiled, unaltered, and with all tags still attached.IN REGARDS TO SALES ITEMS: KYMERAH will not accept returns for items on sale of 30% or more under an circumstances. We will, however, accept size/color exchanges with fifteen(15) days of the ship date. Please contact Ben@kymerah.com within the fifteen(15) days in order to request a size/color exchange.
THE PRODUCTS SOLD ON THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. IMPROVD EXPRESSLY DISCLAIMS ANY DUTY TO UPDATE OR REVISE THE MATERIALS ON THIS WEBSITE, ALTHOUGH IMPROVD MAY MODIFY THE MATERIALS AT ANY TIME WITHOUT NOTICE. YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK, AND YOU ASSUME FULL RESPONSIBILITY FOR ANY COSTS ASSOCIATED WITH YOUR USE OF THIS WEBSITE. IMPROVD SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS WEBSITE.
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a Fed-Ex label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.
Tips on sending the perfect return package:
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notice when the credit has been issued. If you have an inquiry e-mail us at Ben@kymerah.com
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
If you have any questions or concerns, feel free to drop us a line.
Kymerah251 West 39th Street 10th floorNew York, NY 10018
Terms and Privacy
How do I know my information is kept private?
This Privacy Statement describes how we collect and use your information, and gives you options as to how your information is used. We suggest you review this Privacy Statement periodically, as we may update it from time to time. We post any changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. By using our web site, you consent to the collection and use of your information by KYMERAH, and it's parent companies FECHNER FACTORY LLC. Any communication or material sent to KYMERAH.com will be considered confidential and will become the property of KYMERAH, which reserves the right to use and reproduce it for any purpose whatsoever. Access and use of the Site is subject to the terms, conditions and applicable laws construed in accordance with the Laws of the State of Maryland. When you purchase from our site, we collect information that you volunteer, such as your name, email address, postal address, phone number and other information necessary to process your order. Periodically we will send you email about new products and services, discounts, special promotions or upcoming events ONLY if you have elected to receive these mailings. We also collect information you provide us when you register to participate in a contest or promotion, fill out a survey or questionnaire, or contact us (i.e. via email).
How do I know my information is secure?
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you at our site, so you can feel comfortable and secure when shopping. When you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, the site is secured through Secure Sockets Layer (SSL). We always use industry-standard encryption technologies when transferring and receiving your personal information on our site. Pages requesting personal information should always have one of these icons.
What are 'cookies' and how does use them?
Can I copy anything from the site?
By law, the material displayed on the site may not be downloaded for anything other than non-commercial and personal use, and then only if copyright and other proprietary notices contained on the materials are retained.
By accessing and using this site, you submit to the jurisdiction of the Federal District Court and the District Court of Florida and accept all terms and conditions without limitation or qualification. Everything on this site is copyrighted unless otherwise noted, and may not be used without the written permission of . Images of people, places, buttons and items displayed on the site are either the property of, or used with permission by, . The use of these images is prohibited unless specifically permitted by . Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. In addition, archiving, redistribution, republication or derivation of any information contained or downloaded from this site, in any medium, including but not limited to electronic, CD-ROM, or database, or publication in print, requires the written consent of . The trademarks, the logo and all the published names displayed on the site are the property of . Nothing contained on the site should be construed as granting any license or right to use any trademarks displayed on the site without the written permission of its owners. Use of the trademarks or other materials displayed on the site is completely prohibited.